Non-Commercial Client Satisfaction Survey 2025/2026

Non-Commercial Client Satisfaction Survey

"Keeping our customers in focus"
Dear Valued Client,

As an ISO 9001:2015 Quality Management System certified Agency, your feedback is important to us as we seek to improve and enhance your service experience. Consequently, we invite you to participate in our survey as we evaluate the service delivery within the Jamaica Customs Agency (JCA).

You can be assured that your responses will be treated with the utmost confidentiality and will only be used for the purposes of this research.

4. State how satisfied you are when interacting with our staff members by indicating the appropriate response:

5. Kindly indicate your level of satisfaction with the following functional areas within the Jamaica Customs Agency:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not Applicable
Processing and examination of goods
Export Processing
Handling of complaints/grievances
Response time to queries (within 72 hours)
Means of Communication and Information Dissemination

6. Kindly indicate your level of satisfaction with all the services you have utilized by rating each on the scale:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not Applicable
Contactless Clearance Process
Mobile App
Passenger Processing
Information Services Division (Help Desk)
PR & Customer Services Unit
Industry & Classification Unit (Tariff)/Certificate of Origin'
Returning Residents Unit
Jamaica Single Window for Trade (JSWIFT)

7. Have your customer service expectations been met by the Jamaica Customs Agency?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
8. Please briefly explain your response to the above question.
9. Do you have any additional information you would like to share with the Agency?
Should be Empty: